FAQ

Rake.us operates as a sweepstakes casino, which means it uses a dual-currency system that's completely legal across most US states. When you make a purchase, you're buying Gold Coins (GC) for entertainment purposes, and we include Sweeps Coins (SC) as a free bonus with your purchase. Gold Coins are used purely for fun and have no cash value, while Sweeps Coins can be redeemed for real prizes including cash and gift cards once you meet the minimum redemption requirements. This model allows us to offer real-money-style gaming excitement without operating as a traditional online casino. The beauty of this system is that you can enjoy all your favorite slots, table games, and specialty games while having the opportunity to win actual prizes. You'll find games from top providers like Hacksaw Gaming, Betsoft, and Playson, all designed to deliver the same thrilling experience you'd expect from any premium casino platform. To get started, simply register your account, make your first purchase using the code RAKESTARTER, and you'll receive 50,000 GC plus 30 Free SC to begin your gaming adventure.

New players at Rake.us can claim several exciting bonuses to kickstart their gaming experience. The most popular option is our no deposit bonus using code RAKEFREE, which gives you 10,000 Gold Coins plus 2.5 Sweeps Coins just for registering your account. This bonus has a 1x wagering requirement and is valid for 7 days. For your first purchase, use code RAKESTARTER when buying the $19.99 package to receive 50,000 GC plus 30 Free SC instead of the standard 20 SC. This represents a 150% match bonus and gives you significantly more playing power to explore our game selection. We also offer weekly promotions like the Wednesday Rake Reload (code MIDWEEKRAKE) that provides 25% extra coins on all purchases made on Wednesdays. Additionally, verified accounts can claim 25 free spins on select slots using code SPINRAKE. All bonuses come with clear terms and conditions, and Sweeps Coins typically carry a 1x wagering requirement before they can be redeemed for prizes. Make sure to read the specific terms for each bonus to understand eligibility requirements and validity periods.

Making purchases at Rake.us is straightforward and secure. We accept major payment methods including Visa and MasterCard, with all transactions processed in US dollars. The minimum purchase amount is typically $10, though our popular starter package is priced at $19.99. When you're ready to make a purchase, navigate to the cashier section of your account and select your preferred payment method. You'll see various coin packages available, each clearly showing how many Gold Coins and Sweeps Coins you'll receive. Don't forget to enter any applicable bonus codes before completing your transaction to maximize your value. All purchases are processed instantly, so your coins will be available in your account immediately after payment confirmation. We use industry-standard SSL encryption to protect your financial information, and we never store your complete credit card details on our servers. If you encounter any issues during the purchase process, our customer support team is available through live chat or email at support@rakeus.com to assist you promptly.

Redeeming your Sweeps Coins for real prizes is one of the most exciting aspects of playing at Rake.us. To be eligible for redemptions, you must have a verified account and meet the minimum redemption threshold of 50 SC for gift cards or 100 SC for cash prizes. Before redeeming, any Sweeps Coins earned through bonuses must meet a 1x wagering requirement, which simply means you need to play through the bonus amount once. For example, if you received 30 SC as a bonus, you'd need to wager 30 SC worth of bets before those coins become eligible for redemption. The redemption process typically takes 3-7 business days for gift cards and up to 14 business days for cash prizes. You'll need to provide verification documents including a government-issued ID and proof of address before your first redemption. Maximum daily redemption limits vary by state, with New York and Florida residents limited to 5,000 SC per session due to local regulations. Standard players can typically redeem up to 10,000 SC per day, ensuring you can access your winnings when you're ready.

Rake.us features an impressive selection of games from 18 premium software providers, ensuring you'll find something to match every gaming preference. Our slot collection includes titles from industry leaders like Hacksaw Gaming, Betsoft, Playson, and Novomatic, offering everything from classic fruit machines to modern video slots with innovative bonus features. Popular game categories include progressive jackpot slots, table games like blackjack and roulette, and specialty games including Plinko, Dice, and Mines. We regularly add new titles to keep the gaming experience fresh and exciting, with featured games often accompanied by special bonus promotions. Our "Rake Originals" collection features exclusive games you won't find anywhere else, including unique versions of popular casino classics. These games are often featured in special tournaments like our weekend "Rake the Pot" events where players compete for shares of massive prize pools. All games are optimized for both desktop and mobile play, ensuring smooth performance whether you're gaming at home or on the go. The games use certified random number generators to ensure fair play, and you can view the RTP (Return to Player) percentages for complete transparency.

Absolutely! Rake.us is fully optimized for mobile gaming, allowing you to enjoy your favorite games anywhere you have an internet connection. Our mobile platform works seamlessly on both iOS and Android devices through your preferred web browser – no app download required. The mobile interface maintains all the functionality of the desktop version, including account management, purchases, game play, and customer support access. Games load quickly and run smoothly on mobile devices, with touch controls that make spinning reels and placing bets intuitive and responsive. Your account syncs automatically between desktop and mobile, so you can start a gaming session on your computer and continue on your phone without missing a beat. All bonuses, promotions, and loyalty rewards are available through the mobile platform as well. The mobile cashier is just as secure as the desktop version, using the same encryption technology to protect your transactions. Whether you're commuting, traveling, or just prefer gaming on your phone, the mobile experience delivers the same excitement and winning potential as our desktop platform.

Rake.us operates under sweepstakes laws that are legal in most US states, providing a regulated and secure gaming environment for American players. Unlike traditional online casinos that require state-specific gambling licenses, sweepstakes casinos operate under different legal frameworks that allow us to serve players across multiple states. We maintain strict compliance with all applicable federal and state regulations, including anti-money laundering (AML) requirements and know-your-customer (KYC) verification processes. Our operations are regularly audited to ensure we meet all legal standards for sweepstakes promotions and prize fulfillment. Player protection is a cornerstone of our regulatory compliance. We maintain segregated accounts for player funds, use certified random number generators for game fairness, and implement responsible gaming measures including deposit limits and self-exclusion options. Currently, we're unable to serve players in Washington, Michigan, Nevada, and Idaho due to specific state regulations. We continuously monitor legal developments and may expand to additional states as regulations evolve. All eligible players must be 18 years or older and successfully complete identity verification before redeeming any prizes.

Account verification at Rake.us is a straightforward process designed to protect both you and our platform while ensuring compliance with legal requirements. Initial registration requires basic information including your name, email address, date of birth, and location to confirm you're in an eligible state. For your first prize redemption, you'll need to complete full KYC verification by providing a government-issued photo ID (driver's license, passport, or state ID card) and a recent utility bill or bank statement showing your current address. These documents can be uploaded directly through your account dashboard. The verification process typically takes 24-48 hours once all required documents are submitted. Our security team reviews each submission manually to ensure authenticity and compliance. You'll receive email updates throughout the process, and customer support is available to help if you encounter any issues. Once verified, your account remains active for all future transactions and redemptions. We use bank-level security measures to protect your personal information, and verification documents are stored securely with limited access. This one-time process ensures smooth and quick redemptions for all your future winnings.

Technical issues can occasionally occur, but Rake.us provides multiple support channels to resolve problems quickly. For immediate assistance, use our live chat feature available 24/7 through the website. Our support agents can help with login problems, game loading issues, payment difficulties, and account-related questions. Common technical solutions include clearing your browser cache, updating your browser to the latest version, disabling browser extensions that might interfere with gameplay, and ensuring you have a stable internet connection. Most game-related issues resolve with a simple page refresh. For more complex problems or detailed account inquiries, you can email our support team at support@rakeus.com. Include your username, a description of the issue, and any relevant screenshots to help our team provide faster resolution. Response times for email support are typically within 2-4 hours. Our comprehensive FAQ section also addresses many common technical questions. Before contacting support, check if your issue is covered in our troubleshooting guides. We continuously update these resources based on player feedback and common support requests to provide self-service solutions for faster problem resolution.

Responsible gaming is a core value at Rake.us, and we provide multiple tools to help players maintain healthy gaming habits. Through your account dashboard, you can set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but require a 24-hour waiting period to increase, giving you time to reconsider. We offer self-exclusion options ranging from 24 hours to permanent account closure for players who need a break from gaming. During self-exclusion periods, you won't be able to access your account or receive promotional communications. Our customer support team can help you implement these measures and provide resources for additional support. Time-based controls allow you to set session limits and receive reminders about how long you've been playing. We also provide spending summaries and gaming history so you can track your activity and make informed decisions about your gaming habits. If you're struggling with gambling-related issues, we can connect you with professional resources including the National Council on Problem Gambling and other support organizations. Remember that gaming should always be entertaining and never interfere with your financial responsibilities or personal relationships.

Rake.us employs multiple layers of security to protect your account and personal information. All data transmission between your device and our servers uses 256-bit SSL encryption, the same technology used by major banks and financial institutions. This ensures that your login credentials, payment information, and personal details remain secure. We implement two-factor authentication options for enhanced account security, and our systems monitor for unusual login patterns or suspicious activity. Player funds are maintained in segregated accounts separate from operational funds, providing additional protection for your balance. Our payment processing partners are PCI DSS compliant, meaning they meet the highest standards for handling credit card information. We never store complete credit card numbers on our servers, and all financial transactions are processed through secure, encrypted channels. Regular security audits and penetration testing help us identify and address potential vulnerabilities before they can be exploited. Our security team stays current with the latest cybersecurity threats and continuously updates our protection measures. If you notice any suspicious activity on your account, contact our support team immediately for investigation and resolution.

Rake.us offers multiple convenient ways to reach our customer support team whenever you need assistance. Our live chat feature is available 24/7 directly through the website and mobile platform, providing instant access to knowledgeable support agents who can resolve most issues immediately. For detailed inquiries or complex account matters, email us at support@rakeus.com. Our email support team typically responds within 2-4 hours during business hours and within 24 hours on weekends. When emailing, include your username and a clear description of your issue for faster resolution. Our comprehensive FAQ section covers the most common questions about accounts, bonuses, games, and technical issues. This self-service resource is updated regularly and can provide immediate answers to many player questions without waiting for support contact. Support agents are trained on all aspects of the Rake.us platform and can assist with account verification, bonus questions, technical troubleshooting, responsible gaming tools, and redemption processes. We pride ourselves on friendly, professional service that prioritizes your gaming experience and satisfaction.